Refund & Return Policy

Last Updated: September 14, 2026

At Havenora, operated by CARTERA LLC, customer satisfaction is our priority. We want every purchase to be a smooth and reliable experience.

If you are not fully satisfied with your order, you may request a return according to the conditions below.

Return Period

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

• The product must be unused and in original condition.
• The product must include original packaging and accessories.
• Proof of purchase must be provided.

Products that show signs of use, damage, modification, or missing components may not be eligible for return.

Items Not Eligible for Return

The following items cannot be returned:

• Final sale or clearance products
• Customized or personalized items
• Gift cards
• Products damaged through misuse

How to Request a Return

To start a return request, contact our customer service team:

Email:
steer@havenora.us

Please provide:

• Order number
• Customer name
• Product information
• Reason for return
• Supporting photos if needed

Customers must receive return approval before sending products back.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

If the return is caused by an error from Havenora, we will provide an appropriate solution.

Refund Processing

After receiving and inspecting the returned item, we will send a confirmation regarding your refund.

Approved refunds will be issued to the original payment method within:

5-10 business days

after approval.

Original shipping fees are non-refundable unless the return resulted from our error.