-
Are metal parts susceptible to bending or damage during long-haul cross-border transportation?
You can rest assured with our high-specification protective packaging. Every model is equipped with a customized gift box featuring internal blister trays that secure each component, effectively preventing collision and displacement during transit.
-
How do you handle situations where the received product is missing screws or small parts?
We are committed to quality and inspect every item before shipping. In the rare event of missing or damaged parts, LONGPIN offers free replacement parts. Please message us with the part number, and we will handle it quickly for you.
-
Is the color of the models painted? Will it fade or rust over time?
Skip ordinary paint. We utilize 18K Gold PVD & Electrophoresis to form a nano-hardened film for superior scratch resistance. Crafted from premium 304 stainless steel, it stays rust-free and lustrous for 20-50 years, even in humidity.
-
Is it difficult to assemble the model? Can a beginner complete it?
Graded L1-5 (e.g. Wasp/Dragon). Each has ~300 parts for ages 14+, taking 4-6 hrs. The detailed English manual features clear exploded diagrams & step-by-step guidance, helping you complete the build smoothly and successfully!
-
Do I need to purchase additional assembly tools? What is included in the package?
No extra tools needed! LONGPIN's one-stop design offers straight-out-of-the-box assembly. Each gift box includes precision metal parts, a full-color English manual, and pro tools (screwdriver, tweezers, wrench, screws & nuts).
